Thank you for choosing products from the GLORYWU catalogue.
This Shipping Policy applies to all physical products supplied by ECOMMERCE LIMITED GLORY WU. Digital products, membership services, subscription services and other non-physical products are outside its scope.
1. Order Processing
Orders are generally processed within one (1) to three (3) business days after payment has been successfully authorised and verified.
During holidays, promotions, seasonal sales or periods of unusually high order volume, processing may extend to five (5) to seven (7) business days. Processing may also be delayed if further customer verification is required.
2. Shipping Destinations
We currently ship to selected countries and regions worldwide, including but not limited to:
- United States;
- Canada;
- United Kingdom;
- European Union countries;
- Japan;
- Taiwan.
Availability may vary due to local regulations, logistics conditions and carrier restrictions.
3. Estimated Delivery Times
Estimated delivery times are provided for reference only:
- Japan: 5–12 business days;
- Taiwan: 5–12 business days;
- United States: 7–20 business days;
- Canada: 7–25 business days;
- United Kingdom: 7–20 business days;
- European Union: 7–25 business days;
- Other destinations: delivery times may vary.
Actual delivery may be affected by customs clearance, weather, public holidays, carrier delays, transport disruption, local delivery services and other circumstances outside our reasonable control. Estimated delivery times are not a guarantee of delivery by a particular date.
4. Tracking Information
After an order is shipped, customers will receive tracking information by email or another communication channel. Tracking may take 24–72 hours after dispatch to become active. Customers are responsible for using the tracking information provided to monitor shipment status.
5. Customer Responsibility for Address Information
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, failed delivery, returned parcels, additional shipping charges or loss caused by an incorrect or incomplete address, invalid contact information, refusal of delivery or failure to collect a parcel.
Once an order is processed or shipped, it may not be possible to change the address.
6. Customs Duties and Taxes
International orders may be subject to import duties, customs fees, value-added tax (VAT), goods and services tax (GST) or other local charges imposed by the destination country. Unless applicable law requires otherwise, these charges are the customer’s responsibility.
Customers are responsible for confirming that ordered products comply with local import regulations.
7. Shipping Delays
If an order exceeds the estimated delivery window, customers may contact support for assistance. Although we will make reasonable efforts to investigate delays with the carrier, we cannot guarantee a delivery schedule after a parcel has been handed to the carrier.
8. Lost Parcels
If a shipment has not arrived within thirty (30) days of dispatch and the carrier determines that it is lost or undeliverable, the customer may contact support.
After verification, we may provide one replacement shipment at no additional charge or a full refund of the purchase amount. The remedy will depend on shipment records and the circumstances of the case.
9. Damaged, Incorrect or Missing Items
Customers must notify us within seven (7) days of delivery if an item is damaged, incorrect or missing.
We may request an order number, product photos, packaging photos and a description of the issue. After verification, we may provide a replacement, exchange, partial refund or full refund.
10. Customer Support
For shipping enquiries, contact:
ECOMMERCE LIMITED GLORY WU
UNIT B53 2/F KWAISHINGINDUSTRIAL BUILDING PH 1 36-40TAI LIN PAI ROAD KWAI CHUNGNT
Website: https://glorywu.asia
Customer support email: support@glorywu.asia
General response time: within 48 business hours